- Are there restrooms on board?
Yes, there are men's and women's restrooms on the lower deck and they are accessible without using stairs.
- What if it rains?
No problem, The Grand Lady seating is fully enclosed, so she sails rain or shine.
- How should I dress?
Casual attire is appropriate on all cruises aboard The Grand Lady. Some groups may be celebrating a special event and may dress up according to their event.
- We will be celebrating a birthday, can we bring a cake?
- Will I get seasick?
It's very unlikely because the Grand Lady sails in the calm waters of The Grand River. The Grand Lady is large and stable; therefore, in most cases you will hardly feel the boat moving.
- Are Credit Cards Accepted?
Yes. Visa, Master Card, Discover and American Express are accepted.
- Can I make reservations and pay at the boat for tickets?
Reservations will require you to pay for the tickets at the time of reservation. However, we do also sell tickets on a first come basis at the time of the cruise.
- Where can I mail a check or money order?
They can be mailed to:
"The Grand Lady"
775 Taylor St
Jenison, Michigan 49428
- How far in advance should I make reservations?
Public cruises will be posted on the website when tickets are available for sale. Charters and reservations for groups can be made in advance. Call for details
- What if I change my mind, or am unable to go? Can I change or cancel my trip?
No, all ticket sales are final. In the event of severe weather, the captain may elect to cancel or reschedule a cruise. At that time, all passengers will be given the option of a refund or rescheduled cruise.
- When is the office open?
Our office is open from 10:00am to 6:00pm Monday through Saturday, May through October. Please leave a message-calls are returned promptly.
- Is smoking allowed?
No. The Grand Lady is a non-smoking vessel.
- What time should I arrive at the boat?
Please arrive ½ hour prior to the departure time listed on your brochure.