Are there restrooms on board?

Yes, there are men's and women's restrooms on the lower deck and they are accessible without using stairs.

What if it rains?

No problem, The Grand Lady seating is fully enclosed, so she sails rain or shine.

How should I dress?

Casual attire is appropriate on all cruises aboard The Grand Lady. Some groups may be celebrating a special event and may dress up according to their event.

We will be celebrating a birthday, can we bring a cake?

Yes

Will I get seasick?

It's very unlikely because the Grand Lady sails in the calm waters of The Grand River. The Grand Lady is large and stable; therefore, in most cases you will hardly feel the boat moving.

Are Credit Cards Accepted?

Yes. Visa, Master Card, Discover and American Express are accepted.

Can I make reservations and pay at the boat for tickets?

Reservations will require you to pay for the tickets at the time of reservation.  However, we do also sell tickets on a first come basis at the time of the cruise.

Where can I mail a check or money order?

They can be mailed to:
"The Grand Lady"
775 Taylor St
Jenison, Michigan 49428

How far in advance should I make reservations?

Public cruises will be posted on the website when tickets are available for sale.  Charters and reservations for groups can be made in advance.  Call for details

What if I change my mind, or am unable to go? Can I change or cancel my trip?

No, all ticket sales are final.  In the event of severe weather, the captain may elect to cancel or reschedule a cruise.  At that time, all passengers will be given the option of a refund or rescheduled cruise.

When is the office open?

Our office is open from 10:00am to 6:00pm Monday through Saturday, May through October. Please leave a message-calls are returned promptly.

Is smoking allowed?

No. The Grand Lady is a non-smoking vessel.

What time should I arrive at the boat?

Please arrive ½ hour prior to the departure time listed on your brochure.